Here are some Frequently Asked Questions about Masterpiece Doors

The Masterpiece Doors Team spent several years in the mid 90’s studying and learning about possible alternatives to wood. We discovered several “Composite” products designed specifically for rugged exterior use that are purposefully designed to replace wood! We learned that these products, Extira and Armorite, to name a couple, were growing in popularity for sign making (such as exterior subdivision signage), playground equipment, church steeples, commercial building soffits, etc. We set out to acquire the products and start testing them for their strength, durability, machinability, and most importantly – finish ability. Finishes laid down beautifully on top of the resin coasted composite material. Since the products were manufactured to be water resistant they have almost zero expansion or contraction or shrinkage, no matter what environment they are subjected to. Most people are familiar with the popular TREX decking products.  Our composites are not the TREX brand, but they are in the same family of a blend of hardwood cellulose fiber, resins, recycled plastic, zinc boron (to repel insects) and thermosetting polyether-type polyurethane resin formula. These composites are made into large sheets of varying thickness. The challenge now would be how to make a door out of this. The answer was to machine them digitally using a CNC robotic router and the development of Auto CAD software. Masterpiece Doors was able to produce these new doors from this incredible new composite material using this emerging millwork technology, out of one solid piece with no seams.

Iron Doors

• • Most “iron doors” are actually made from steel, meaning any loss of paint will result in the formation of rust, which is costly and difficult to repair and re-finish.
  • Iron Doors have very poor thermal insulation, and issues with hot and cold temperature transfer.  In summer months, they can be dangerously hot to the touch, and in winter months, it is not uncommon for precipitation conditions to form ice on the interior side of the door. This will ultimately leading to water damage on hardwood flooring.
  • Iron doors are extremely heavy, which can put excess stress on the foundation of the home and can potentially cause foundation cracks and structural issues.

Wood Doors

• • Solid mahogany wood has long been regarded as the material of choice for high end entry doors, but requires frequent and costly re-finishing, especially if the door is exposed to direct sun.  Vendors that perform re-finishing services have all but disappeared, as this process requires multiple trips to apply coats that must dry in between and is too laborious for vendors to do properly and efficiently.
  • Another pitfall of real wood is the propensity for rotting, warping, cracking, and splitting, leading to the complete loss of the customer's investment.
  • Mahogany doors contribute to deforestation and rain forest habitat loss.

Fiberglass Doors

• • Fiberglass doors are usually very lightweight, and feel similar to a school trailer door.
  • Fiberglass doors have a cheesy appearance and are limited in styling.
  • Fiberglass boasts a more efficient and longer lasting door than wood, but cannot be modified or its design customized to fit your home, making single to double door conversions next to impossible.
  • Fiberglass/Composite hybrid doors are often hollow with only a thin skin of composite leaving them feeling lightweight, cheap in quality, and prone to dent dinging.
  • Fiberglass door finishes do not maintain their coloration well under prolonged UV sun exposure.  For example, a mahogany finish can often take on an orange cast.

Masterpiece Composite Door Our unique material and construction process is aimed to solving the pitfalls of iron, wood, and fiberglass doors while maintaining all of the positive aspects of each.

• • Our doors cannot warp, rot or rust even if the finish has been damaged, weathered, or compromised.
  • They provide excellent energy efficiency.
  • They are constructed from environmentally friendly, recycled materials

 

You can get pricing online by clicking into the Entry Unit you like, and adding your information, which will build the price of the Entry Unit for you according to the your desired specifications.  Or you can or email us to get a quick quote. All our doors are custom made to order and include a pre-hung unit to ensure a tight seal and fit, providing a high quality functioning door. Because each door is unique, prices vary. Please call or email us to get a quick quote!

Masterpiece Doors is a manufacturing company that sells custom doors units throughout the United States. In the Greater Atlanta area, Masterpiece Doors can refer measuring and installation services of your Entry Door Unit. Outside of the Greater Atlanta area, you will need to resource your own contractor for measuring and door installation. Our professional sales associates are happy to provide you with a guide on how to take measurements of your entry unit. Masterpiece Door Pre-Hunt Units are able to be installed like any other pre-hung door unit, and any professional finish carpenter/handyman should be able to perform this service.

No. Dealers usually stock and sell standard door productions. Our products are custom made to order; and necessitate a close working relationship directly with the homeowner and their contractor or designer.

Local customers will have their orders picked up by local installation contractors. Out of state orders are delivered in partial dedicated Sprinter vans and box trucks.

Only if you are a Georgia Customer. All other customers do not pay state sales tax, which often offsets a good portion of the cost of the freight.

Because our doors are custom built and made to order, our standard lead time varies based on the complexity of the door, design and finish. Please refer to our website for the latest lead time.

• Review our website at www.masterpiecedoors.com, and Build Your Custom Door to see options and pricing. You may place your order online.
• If you are unsure what your options are or what you want, and need assistance, our experienced sales and design team are here to help, please call our Sales Department at (678)-894-1450 or text us at (678)-667-6993
• If you are remodeling, tell us the Unit Size of your current entry (or approximate size if you are unsure) and email us a photo of your entry on both sides to sales@masterpiecedoors.com.  If you are building, tell us the Rough Opening Size of your opening.
• Put down a 25% deposit, payable by Visa, MC, Discover, or personal check.
• We will create and send you a CAD drawing of your entry for your approval.
• Call our Sales Department when you receive your CAD, and let us know if is acceptable, or if you need to make modifications.
• Once you approve your CAD, we will send your order to you on Docu-sign, a fully secure electronic signature program.
• Your Docu-sign documents will include your: Invoice, CAD, Masterpiece Doors Limited Warranty, Entry Installation Diagram and Instructions, and Product Care Guide.
• When you complete your Docu-sign, your order will move into the production queue, and your Production Lead Time will start. No more changes can be made once production has started.  Production lead times are general estimates.  Delays can occur that are beyond our control.  Masterpiece Doors is a custom manufacturer, and will never compromise quality control  to meet an exacting deadline.
• At the time of Docu-sign, we will take your second 25% payment.
• When your order moves to our Finishing Department, we will take your third 25% payment.
• When your order is complete, we will send you final photos, take your remaining balance, send you a Paid in Full receipt, and call you to ask you if you are ready to receive your entry.
• If you are not ready to receive your entry, we can hold it for up to 3 weeks, provided it is paid for in full.
• If you are ready to receive your entry, and you are a local customer to the Atlanta area, we will call you regarding pick up.
• For out of area Customer Pick Ups, you must schedule an appointment for pick up and pick your door up in a covered vehicle.
• If your order is to be delivered, and we will move your order into our cue for Packaging, and then send your information to a 3rd party delivery company.
• The delivery company will transport your order in Sprinter Vans or small box trucks with lift gates, and will bring your products up your driveway to your door.  This is a much more customer friendly service with LTL freight curbside service.  Pallets and crates are not necessary for this type of delivery, and packaging is much more minimal.
• Your delivery rates have been quoted as Partial Dedicated Delivery, which means that a group of orders in your region will be delivered together.  This results in much more favorable delivery rates for your delivery, but does require flexibility  on your part for the delivery timing.  If you are unable to accommodate the delivery logistics offered to you, there can be a wait time before the next delivery is organized for your region.
• You will then be given an informational email that explains all the details of the delivery, and provides you with contact information for the 3rd party delivery company.
• When your order has been picked up from Masterpiece Doors, the delivery company will contact you to provide you with a 2-4 hour time window for your delivery.  Unloading the order is the responsibility of the customer and components are packaged separately for ease of handling by two average people.

A prehung unit is a primed door frame that has been built precisely to hang and operate the doors. It includes:

• High Velocity Hurricane Rated Cellular Vinyl Jamb legs and header
• Aluminum Anodized Adjustable Bronze Threshold
• Bronze Weatherstripping in a kerfed slot around the perimeter of the frame and on the T-Astragal for double doors
• Bronze Door Sweeps installed on the bottom of the doors
• Emtek Heavy Duty Ball Bearing Hinges mortised and pre-installed

It is a complete door system. We hand build and test fit every pre-hung door unit we sell. Exterior moldings, interior casings, and standard cylinder lockset bores can be added to the unit if needed and are an upgrade. For both Rectangular and Radius Top Units, we fully assemble the frame. For Radius Units we apply steel banding reinforcements to the curved top section. Assembled frames are much larger, making them slightly more difficult to handle, but we feel our assembly expertise is well worth it.