Here are some Frequently Asked Questions about Masterpiece Doors
I spent several years in the mid 90’s studying and learning about possible alternatives to wood. I discovered several “Composite” products designed specifically for rugged exterior use that are purposefully designed to replace wood! I learned that these products, Extira and Armorite, to name a couple, were growing in popularity for sign making (such as exterior subdivision signage), playground equipment, church steeples, commercial building soffits, etc. I set out to acquire the products and start testing them for their strength, durability, machinability, and most importantly – finish ability. Oh WOW! Did that work! Since the products were manufactured to be waterproof, they have almost zero expansion or contraction or shrinkage, no matter what environment they are subjected to. Most people are familiar with the popular TREX decking products.
Our composites are not the TREX brand, but they are in the same family of a blend of hardwood cellulose fiber, resins, recycled plastic, zinc boron (to repel insects) and thermosetting polyether-type polyurethane resin formula. These composites are made into large sheets of varying thickness. My challenge now would be, “How am I going to make a door out of this?”
Again, by studying other applications of composites, I learned that they are commonly machined using CNC robotic routers. What? Ok, here we go again. Now we will have to learn a whole new technology for the millwork business. I was able to acquire a very sophisticated CNC router from a small company in Pittsburgh Pa. That’s all very interesting, but how does the router work? Oh, turns out, I needed to learn an entirely new drawing technique and software, called Auto CAD. I must say I love a challenge. Eventually, I was successfully able to make my new doors from this incredible new material using this emerging millwork technology, out of one solid piece! NO SEAMS!
Our composites are not the TREX brand, but they are in the same family of a blend of hardwood cellulose fiber, resins, recycled plastic, zinc boron (to repel insects) and thermosetting polyether-type polyurethane resin formula. These composites are made into large sheets of varying thickness. My challenge now would be, “How am I going to make a door out of this?”
Again, by studying other applications of composites, I learned that they are commonly machined using CNC robotic routers. What? Ok, here we go again. Now we will have to learn a whole new technology for the millwork business. I was able to acquire a very sophisticated CNC router from a small company in Pittsburgh Pa. That’s all very interesting, but how does the router work? Oh, turns out, I needed to learn an entirely new drawing technique and software, called Auto CAD. I must say I love a challenge. Eventually, I was successfully able to make my new doors from this incredible new material using this emerging millwork technology, out of one solid piece! NO SEAMS!
Iron Doors
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- Most “iron doors” are actually made from steel, meaning any loss of paint will result in the formation of rust, which is costly and difficult to repair and re-finish.
- Iron Doors have very poor thermal insulation, and issues with hot and cold temperature transfer. In summer months, they can be dangerously hot to the touch, and in winter months, it is not uncommon for precipitation conditions to form ice on the interior side of the door. This will ultimately leading to water damage on hardwood flooring.
- Iron doors are extremely heavy, which can put excess stress on the foundation of the home and can potentially cause cracks and structural issues.
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- Solid mahogany wood has long been regarded as the material of choice for high end entry doors, but requires frequent and costly re-finishing, especially if the door is exposed to direct sun.
- Another pitfall of real wood is the propensity for rotting, warping, cracking, and splitting, leading to the complete loss of the customer's investment.
- Mahogany doors contribute to deforestation and rain forest habitat loss.
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- Fiberglass boasts a more efficient and longer lasting door than wood, but cannot be modified or it’s design customized to fit your home, making single to double door conversions next to impossible.
- Fiberglass/Composite hybrid doors are often hollow with only a thin skin of composite leaving them feeling lightweight, cheap in quality, and prone to dent dinging.
- Fiberglass door finishes do not maintain their coloration well under prolonged UV sun exposure. For example, a mahogany finish can often take on an orange cast.
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- Our doors cannot warp, rot or rust even if the finish has been damaged.
- Our Signature Finishes recreate the beautiful qualities of real wood or the metallic finish of real iron doors.
- They provide excellent energy efficiency.
- They are constructed from environmentally friendly, recycled materials
The material in a Masterpiece composite door is unique from all other door materials on the market. Our main ingredient is hardwood fiber giving the doors the weight and feel of solid wood door without any of the negative aspects of real wood. Unlike other doors that veneer fiberglass over foam, our doors are solid composite throughout, providing a solid, weather-resistant door.
All our doors are custom made to order and include a pre-hung unit to ensure a tight seal and fit, providing a high quality functioning door. Because each door is unique, prices vary. Please call or email us to get a quick quote!
All our doors are custom made to order and include a pre-hung unit to ensure a tight seal and fit, providing a high quality functioning door. Because each door is unique, prices vary. Please call or email us to get a quick quote!
Masterpiece Doors is a manufacturing company that sells custom doors units throughout the United States. In the Greater Atlanta area, Masterpiece Doors can facilitate measuring and installation services of your Entry Door Unit. Outside of the Greater Atlanta area, you will need to resource your own contractor for measuring and door installation. Our professional sales associates are happy to assist you with how to take measurements of your Entry Door. Masterpiece Door Pre-Hunt Units are able to be installed like any other pre-hung door unit, and any professional finish carpenter/handyman should be able to perform this service.
No. Dealers usually stock and sell standard door productions. Our products are custom made to order; and necessitate a close working relationship directly with the homeowner and their contractor or designer.
LOCAL - If you live in the metro Atlanta area, we are located at 1010 Nine North Dr. – Alpharetta – Georgia – 30004 . Our showroom is available by appointment only (No Walk-Ins) from 9:00am to 4:00pm EST, Monday – Friday. If you plan to visit us please call ahead and schedule an appointment.
OUT OF TOWN - To our out of town guests, we are proud to offer Live Showroom Tours through FACETIME (iPhone or other apple devices) or SKYPE (Microsoft Devices, PC, Androids…etc). Just call us at (678) 894-1450 and we will be happy to schedule a virtual showroom walkthrough.
OUT OF TOWN - To our out of town guests, we are proud to offer Live Showroom Tours through FACETIME (iPhone or other apple devices) or SKYPE (Microsoft Devices, PC, Androids…etc). Just call us at (678) 894-1450 and we will be happy to schedule a virtual showroom walkthrough.
Local customers will have their orders picked up by local installation contractors. Out of state orders are crated in wood crates, banded to custom pallets and shipped through common carriers. All orders are different so freight charges are always different. After your order is palletized and weighed, we negotiate the best freight rate for you using Federal Express Freight or FreightQuote. Com. Using FreightQuote.com, freight companies bid against each other to compete for your freight order. Once this quote has been negotiated you will pay FreightQuote.com directly. We do not mark-up any freight charges.
Only if you are a Georgia Customer. All other customers do not pay state sales tax, which often offsets a good portion of the cost of the freight.
Because our doors are custom built and made to order, our standard lead time varies based on the complexity of the door, design and finish. Please call and ask about our lead time to get the most up-to-date information.
Absolutely! "One-of-a-Kind" Doors are what we specialize in! Call or email us for specifications and you will be on your way to having a magnificent door that is sure to make a statement! Any shape, any size and any design!
1. Review our website at www.masterpiecedoors.com, and call our Sales Department and tell us what your current door configuration is and what design you like. If you are unsure what your options are or what you want, and need assistance, our experienced sales and design team are here to help you.
2. If you are remodeling, tell us the Unit Size of your current entry (or approximate size if you are unsure) and email us a photo of your entry on both sides to info@masterpiecedoors.com
3. Our Sales Team will call you or send you information, including pricing.
4. If you wish to proceed with placing your order, call our Sales Department.
5. Put down a 25% deposit, payable by Visa, MC, Discover, or personal check.
6. We will create and send you a CAD drawing of your entry for your approval.
7. Call our Sales Department when you receive your CAD, and let us know if is acceptable, or if you need to make modifications.
8. Once you approve your CAD, we will send your order to you on Docu-sign, a fully secure electronic signature program.
9. Your Docu-sign documents will include your: Invoice, CAD, Credit Card Authorization form, Masterpiece Doors Limited Warranty, Entry Installation Diagram and Instructions, and Product Care Guide.
10. When you complete your Docu-sign, your order will move into production, and your Production Lead Time will start. No more changes can be made once production has started.
11. At the time of Docu-sign, we will take your second 25% payment.
12. When your order moves to our Finishing Department, we will take your third 25% payment.
13. When your order is complete, we will send you final photos, take your fourth and final payment, send you a Paid in Full receipt, and call you to ask you if you are ready to receive your entry.
14. If you are not ready to receive your entry, we can hold it for up to 3 weeks, provided it is paid for in full, and has not been crated.
15. If you are ready to receive your entry, and you are a local customer to the Atlanta area, we will call you to schedule pick-up or installation. If your order is to be shipped, we will move it into our cue for Palleting and Crating.
16. Once your order is crated, we will send the specifications to our freight broker, and they will contact you directly and provide you with several fully insured freight bids. You will have 3 days to select a bid, and pay the freight broker directly for the shipping fees. We cannot hold crated orders in our loading dock area beyond that timeframe.
17. The freight broker will send us the Bill of Lading paperwork, and we will handle the logistics of getting your freight picked up.
18. After your freight ships, we will send you an email with your carrier contact information and tracking number.
19. If you prefer, you may also handle your own shipping arrangements. We will send you an information sheet with guidance and tips to assist you with that process.
2. If you are remodeling, tell us the Unit Size of your current entry (or approximate size if you are unsure) and email us a photo of your entry on both sides to info@masterpiecedoors.com
3. Our Sales Team will call you or send you information, including pricing.
4. If you wish to proceed with placing your order, call our Sales Department.
5. Put down a 25% deposit, payable by Visa, MC, Discover, or personal check.
6. We will create and send you a CAD drawing of your entry for your approval.
7. Call our Sales Department when you receive your CAD, and let us know if is acceptable, or if you need to make modifications.
8. Once you approve your CAD, we will send your order to you on Docu-sign, a fully secure electronic signature program.
9. Your Docu-sign documents will include your: Invoice, CAD, Credit Card Authorization form, Masterpiece Doors Limited Warranty, Entry Installation Diagram and Instructions, and Product Care Guide.
10. When you complete your Docu-sign, your order will move into production, and your Production Lead Time will start. No more changes can be made once production has started.
11. At the time of Docu-sign, we will take your second 25% payment.
12. When your order moves to our Finishing Department, we will take your third 25% payment.
13. When your order is complete, we will send you final photos, take your fourth and final payment, send you a Paid in Full receipt, and call you to ask you if you are ready to receive your entry.
14. If you are not ready to receive your entry, we can hold it for up to 3 weeks, provided it is paid for in full, and has not been crated.
15. If you are ready to receive your entry, and you are a local customer to the Atlanta area, we will call you to schedule pick-up or installation. If your order is to be shipped, we will move it into our cue for Palleting and Crating.
16. Once your order is crated, we will send the specifications to our freight broker, and they will contact you directly and provide you with several fully insured freight bids. You will have 3 days to select a bid, and pay the freight broker directly for the shipping fees. We cannot hold crated orders in our loading dock area beyond that timeframe.
17. The freight broker will send us the Bill of Lading paperwork, and we will handle the logistics of getting your freight picked up.
18. After your freight ships, we will send you an email with your carrier contact information and tracking number.
19. If you prefer, you may also handle your own shipping arrangements. We will send you an information sheet with guidance and tips to assist you with that process.
A prehung unit is a door frame that has been built precisely to hang and operate the doors. It includes: jamb legs and header, threshold, exterior molding, weather stripping in a kerfed slot around the perimeter of the frame, door sweeps on the bottoms of the doors, pre-installed ball bearing hinges, and a standard cylinder lockset bore. It is a complete door system. We hand build and test fit every pre-hung door unit we sell.
For Rectangular Units, we Knock-Down, better known as “KD” the unit, which means we un-screw the (4) jamb parts that have been previously fully assembled by us, wrap them, and package them in a small crate for cost effective shipping. We include color coded screws to re-install into the four corners to re-assemble the jamb on your job site.
For Radius Top Units, we fully assemble the frame, due to the steel banding reinforcements we apply to the curved top section. These frame crates are much larger, making them more expensive to ship, but we feel our assembly expertise is required on this particular application.
For Rectangular Units, we Knock-Down, better known as “KD” the unit, which means we un-screw the (4) jamb parts that have been previously fully assembled by us, wrap them, and package them in a small crate for cost effective shipping. We include color coded screws to re-install into the four corners to re-assemble the jamb on your job site.
For Radius Top Units, we fully assemble the frame, due to the steel banding reinforcements we apply to the curved top section. These frame crates are much larger, making them more expensive to ship, but we feel our assembly expertise is required on this particular application.
Anatomy of a Door
Here’s a breakdown of all the parts that make up a door.
Anatomy of a Door Frame
Here’s a breakdown of all the parts that make up a door.
What To Expect When Shipped
Our Masterpiece Doors are carefully shipped with custom, hand built crates to ensure a safe journey. Depending on the door(s), these crates can get large and require a forklift for transportation in addition to two or more able unloaders. Here is a picture of the fine packaging you can expect from Masterpiece Doors.
CONTACT US
Phone: (678) 894-1450
Email: Sales@Masterpiecedoors.com
OFFICE HOURS
Monday – Friday: 9am to 4pm EST
*Showroom Visits By Appt Only (No Walk-Ins)
*Showroom Visits By Appt Only (No Walk-Ins)