Here are some Frequently Asked Questions about Masterpiece Doors

A Masterpiece Composite Front Door is made from a material unique from all other door materials on the market. Our composite is comprised of a mixture of recycled hardwood fibers, phenolic resins, and zinc borate with no added urea formaldehyde. The solid substrate construction of the material ensures excellent performance in high humidity environments, all while contributing to industry green building programs.

Many consumers are familiar with other composite exterior building materials used in decking, handrails, siding...etc.  We are enjoying an era of very low maintenance composite products applied throughout the building trades.  Masterpiece Doors composite material is no different, it is the premium, innovative substrate that is used in many exterior applications for the benefits of durability, insect repellent, waterproof, machinability and finishing/painting.

Internationally, composite refers to fiberglass.  In the US, composite refers to these solid substrates.  Now, giving the weight and feel of a real solid wood door without any of the negative aspects of real wood.
Iron Doors
    • Most “iron doors” are actually made from steel, meaning any loss of paint will result in the formation of rust, which is costly and difficult to repair and re-finish.
    • Iron Doors have very poor thermal insulation, and issues with hot and cold temperature transfer.  In summer months, they can be dangerously hot to the touch, and in winter months, it is not uncommon for precipitation conditions to form ice on the interior side of the door. This will ultimately leading to water damage on hardwood flooring.
    • Iron doors are extremely heavy, which can put excess stress on the foundation of the home and can potentially cause cracks and structural issues.
Wood Doors
    • Solid mahogany wood has long been regarded as the material of choice for high end entry doors, but requires frequent and costly re-finishing, especially if the door is exposed to direct sun.
    • Another pitfall of real wood is the propensity for rotting, warping, cracking, and splitting, leading to the complete loss of the customer's investment.
    • Mahogany doors contribute to deforestation and rain forest habitat loss.
Fiberglass Doors
    • Fiberglass boasts a more efficient and longer lasting door than wood, but cannot be modified or it’s design customized to fit your home, making single to double door conversions next to impossible.
    • Fiberglass/Composite hybrid doors are often hollow with only a thin skin of composite leaving them feeling lightweight, cheap in quality, and prone to dent dinging.
    • Fiberglass door finishes do not maintain their coloration well under prolonged UV sun exposure.  For example, a mahogany finish can often take on an orange cast.
Masterpiece Composite Door Our unique material and construction process is aimed to solving the pitfalls of iron, wood, and fiberglass doors while maintaining all of the positive aspects of each.
    • Our doors cannot warp, rot or rust even if the finish has been damaged.
    • Our Signature Finishes recreate the beautiful grains of real wood or the metallic finish of real iron doors.
    • They provide excellent energy efficiency.
    • They are constructed from environmentally friendly, recycled materials
The material in a Masterpiece composite door is unique from all other door materials on the market. Our main ingredient is hardwood fiber giving the doors the weight and feel of solid wood door without any of the negative aspects of real wood. Unlike other doors that veneer fiberglass over foam, our doors are solid composite throughout, providing a solid, weather-resistant door.

All our doors are custom made to order and include a pre-hung unit to ensure a tight seal and fit, providing a high quality functioning door. Because each door is unique, prices vary. Please call or email us to get a quick quote!
Masterpiece Doors is a door manufacturing company that sells custom door units directly to the public throughout the United States. We do not offer door installation services, measuring services, or other home contracting services for local area customers. Masterpiece Door Pre-Hung Units are able to be installed like any other pre-hung door unit, and do not require any specialized expertise on the part of the installer or contractor.
No. Dealers usually stock and sell standard door productions. Our products are custom made to order; and necessitate a close working relationship directly with the homeowner and their contractor or designer.
LOCAL - If you live in the metro Atlanta area, we are located at 1010 Nine North Dr. – Alpharetta – Georgia – 30004 . Our showroom is open to the public from 9:00am to 5:00pm EST, Monday – Friday, and on Saturday morning, by appointment only.  If you plan to visit us from out of town, please make an appointment.

OUT OF TOWN - To our out of town guests, we are proud to offer Live Showroom Tours through FACETIME (iPhone or other apple devices) or SKYPE (Microsoft Devices, PC, Androids…etc). Just call us at (844) 202-9835 and we will be happy to schedule a virtual showroom walkthrough.
Local customers will have their orders picked up by local installation contractors. Out of state orders are crated in wood crates, banded to custom pallets and shipped through common carriers. All orders are different so freight charges are always different. After your order is palletized and weighed, we negotiate the best freight rate for you using Federal Express Freight or FreightQuote. Com. Using FreightQuote.com, freight companies bid against each other to compete for your freight order. Once this quote has been negotiated you will pay FreightQuote.com directly. We do not mark-up any freight charges.
Only if you are a Georgia Customer. All other customers do not pay state sales tax, which often offsets a good portion of the cost of the freight.
Because our doors are custom built and made to order, our standard lead time varies based on the complexity of the door, design and finish. Please call and ask about our lead time to get the most up-to-date information.
Absolutely! "One-of-a-Kind" Doors are what we specialize in! Call or email us for specifications and you will be on your way to having a magnificent door that is sure to make a statement! Any shape, any size and any design!
Yes, we have a 5 Year Pro-rated Limited Warranty that offers a guarantee against rotting, splitting, cracking, warping, and rusting - it is the best warranty in the door business. When comparing other company’s warranties to ours, keep in mind these unique factors:
  • Our Limited Warranty offers a guarantee against rotting, splitting, cracking, and rusting- the common maintenance issues associated with wood and iron doors.
  • We do not have an “Overhang” requirement that almost ALL door manufacturers have and most customers cannot comply with. Homes with full sun exposure and no front porch or portico can purchase Masterpiece door products with confidence.
Our Limited Warranty offers coverage with some limitations on oversize products and these types of products are completely excluded by other company’s warranties.
A prehung unit is a door frame that has been built precisely to hang and operate the doors. It includes: jamb legs and header, threshold, exterior molding, weather stripping in a kerfed slot around the perimeter of the frame, door sweeps on the bottoms of the doors, pre-installed ball bearing hinges, and a standard cylinder lockset bore. It is a complete door system. We hand build and test fit every pre-hung door unit we sell.

For Rectangular Units, we Knock-Down, better known as “KD” the unit, which means we un-screw the (4) jamb parts that have been previously fully assembled by us, wrap them, and package them in a small crate for cost effective shipping. We include color coded screws to re-install into the four corners to re-assemble the jamb on your job site.

For Radius Top Units, we fully assemble the frame, due to the steel banding reinforcements we apply to the curved top section. These frame crates are much larger, making them more expensive to ship, but we feel our assembly expertise is required on this particular application.

Anatomy of a Door

Here’s a breakdown of all the parts that make up a door.

Anatomy of a Door Frame

Here’s a breakdown of all the parts that make up a door.

What To Expect When Shipped

Our Masterpiece Doors are carefully shipped with custom, hand built crates to ensure a safe journey.  Depending on the door(s), these crates can get large and require a forklift for transportation in addition to two or more able unloaders.  Here is a picture of the fine packaging you can expect from Masterpiece Doors.

CONTACT US

PHONE: (678) 894-1450
EMAIL: Info@MasterpieceDoors.com

OFFICE HOURS

Monday – Friday: 8am to 5pm EST
Saturday Morning by Appointment Only